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Return & Refund Policy

Delivery Time & Pre-Order Nature of Products

Our products are manufactured and shipped from outside the European Union (primarily Russia) and may require a production and delivery time of up to 8–10 months.

By placing an order, the customer expressly acknowledges and accepts that:

  • the product is not held in EU stock,

  • the order is treated as a made-to-order / long-lead-time product, and

  • the delivery period may significantly exceed standard EU delivery times.

Right of Withdrawal (European Union Customers)

In accordance with EU Directive 2011/83/EU, EU customers have the right to withdraw from a distance contract within 14 days from the day the goods are physically received.

⚠️ Important clarification:
The 14-day withdrawal period does not begin at the time of purchase, but only after the product has been successfully delivered to the customer.

➡️ Withdrawal or refund requests submitted while the product is still in transit, production, or customs clearance are not eligible for a refund.

Standard Return Policy (After Delivery)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • the item must be in the same condition as received,

  • unused, unworn, with all original tags,

  • in its original packaging, and

  • accompanied by proof of purchase.

To initiate a return, please contact us at contact@ai-xtech.eu.
Returns sent without prior approval will not be accepted.

Return Shipping

If your return request is approved:

  • we will provide instructions and the return address,

  • return shipping costs may apply unless the return is due to a confirmed defect or error on our part.

Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately if:

  • the item is defective,

  • damaged during transport, or

  • incorrect.

We will assess the issue and provide an appropriate solution (replacement, repair, or refund).

Non-Returnable Items

The following items are non-returnable:

  • custom-made or personalized products,

  • made-to-order items produced specifically for the customer,

  • digital products or downloadable content,

  • sale items and gift cards,

  • hazardous materials or regulated goods.

If you are unsure whether your product qualifies, please contact us before ordering.

Exchanges

Exchanges are handled by returning the original item (after delivery and approval) and placing a new order separately.

Refunds

Refunds are issued only after:

  • the item has been returned,

  • inspected, and

  • approved.

Approved refunds are processed to the original payment method within 10 business days.
Bank or payment provider processing times may vary.

If more than 15 business days have passed since refund approval, please contact us at contact@ai-xtech.eu.

Final Legal Notice

By completing a purchase on this website, the customer confirms that they:

  • have read and understood the extended delivery timeframe,

  • accept that refunds are not possible while the product is in transit, and

  • acknowledge that all statutory EU consumer rights remain fully applicable after delivery.